Security:  

Inbox.com offers five levels of spam protection, from “no spam filter” to “exclusive.” With “exclusive” only those on your “white list” will reach your inbox. Additionally, you can keep them in your spam folder or delete them immediately. You can also block HTML images and use a challenge/ response spam protection message. The challenge/ response is extra protection from unknown senders.

We found that although our spam setting was on “middle” most of our legitimate messages made it to our inbox. However, many services we subscribed to were sent to the spam folder. When you first open an account always double check your spam folder. If spam happens to reach your inbox, you can easily report it to Inbox.com

We were disappointed that Inbox.com does not provide phishing protection.

Features Set:  

Inbox.com includes some of the best email organization features on the Internet. You can create custom folders with specific filters and sorting options. You can sort incoming mail by “from,” “to,” “subject,” “body” and “attachments.”

Have you ever sent and email with a question, received a quick response to that message, but forgot what the original question was? With Inbox.com you can view your sent and received messages in “conversation” mode. Conversation mode is designed to help keep that from happening. You can view your question and the answer in an easy tabbed view.

Inbox.com includes an HTML composer and plain text composer. Additionally, Inbox.com includes POP3 access.

Extras:  

Inbox.com includes 5 GB of online storage. This is the largest amount of free online storage in any of the free email services we reviewed. Additionally, Inbox.com includes a photo album for you to upload, save or send pictures. You can also order prints through Qoop. Your images can be transferred to calendars, coffee mugs, t–shirts and more.

You can choose your skin, change fonts and program your “From” address. For example, you may use your Inbox.com address to send and receive email messages, but if you have an account with Yahoo!, Hotmail or another email provider you can program the message to say it is from the other email account. All messages from that conversation to your additional address will be filtered to your Inbox.com account.

We were disappointed that Inbox.com does not offer an instant messenger or mobile access; however, you can download their toolbar and get alerts when you receive new mail.

Support/ Ease of Use:  

Inbox.com is simple and easy–to–use. All tools are clearly labeled at the top of your email screen. Inbox.com’s help section does not provide a search feature, which sometimes made looking for features and functions difficult; however, all our emails were answered the following day.

Inbox.com’s custom sorting and conversation feature makes this service great for experts and casual users; additionally, it is an excellent email provider for those that send photos or need online storage. We found their spam protection to be on stronger than many other major free email services and hope they are working on a phishing protection program for the future.